BBetPawa's Privacy Policy

BBetPawa (referred to herein as "we", "us", or "the platform") is an online betting and gaming platform based in Bangladesh. We are fully committed to protecting the personal data and privacy of every user who uses our services.

This Privacy Policy has been drafted in accordance with Bangladesh's Information and Communication Technology Act and international data protection standards. It explains what information is collected about you when you use BBetPawa's website, app, or any of our services, and how that information is used and stored.

By registering on or using our platform, you confirm that you have read and fully agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and reach out to our support team.

BBetPawa collects your information in a number of ways. Full details are provided below:

Information Provided Directly:

• Name, date of birth, and gender
• Email address & mobile number
• Residential Address
• National ID Number (for KYC verification)
• Mobile number linked to the payment method
• Information provided when contacting our support team

Automatically Collected Information:

Data Type	Purpose
IP Address	Location verification and fraud prevention
Device Information (OS, Browser)	Improving the platform experience
Login Time & Activity Logs	Security Monitoring
Betting History	Account management & dispute resolution
Cookies & Session Data	Improving User Experience

BBetPawa uses your information for the following purposes:

• Account Management: To ensure secure registration, login, and account protection.
• Identity Verification: For KYC processing and age verification.
• Transaction Processing: For processing deposits, withdrawals, and bonus distributions.
• Customer Support: To resolve your issues and answer your questions.
• Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve platform experience and performance.
• Legal Obligation: To meet regulatory and compliance requirements.
• Relevant Communications: To send you important updates and security notifications.

We never use your data for unnecessary commercial purposes. We obtain your consent before sending any marketing communications, and you can withdraw it at any time.

BBetPawa does not sell your personal data. However, it may be disclosed in the following limited circumstances:

• Payment Provider: Information required to process transactions is shared with Mobile Pay, Nagad, and Rocket, strictly on a per-transaction basis.
• KYC Service Provider: With authorized third parties for identity verification.
• Law Enforcement: In response to a valid court order or government directive.
• Business Transfer: In the event of a company merger or acquisition, though you will be notified beforehand.

BBetPawa follows the highest industry standards to protect your data. Our security infrastructure consists of the following layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL.
• AES-256 Storage Encryption: Sensitive data stored in our databases is encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for account access.
• Firewall & DDoS Protection: Preventing unauthorized access at the server level.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party specialists.
• Staff Training: All staff involved in data handling receive regular training.

That said, no system on the internet is 100% secure. It is important to keep your account password strong and never share it with anyone. In the event of a security incident, we will notify you within 72 hours.

BBetPawa uses cookies to enhance your experience. Cookies are small text files stored in your browser.

Types of cookies we use:

Cookie Type	Purpose	Duration
Essential Cookies	Login Sessions & Core Platform Functionality	Deleted at end of session
Preference Cookies	Remembering language, theme, and other preferences	1 year
Analytics Cookies	Analyzing user behavior to improve our services	6 months
Security Cookies	Fraud detection & account security	30 days

You can disable non-essential cookies through your browser settings. However, disabling essential cookies may cause certain platform features to stop working.

BBetPawa only retains your data for as long as necessary. Retention periods by data type are listed below:

• Account Information: For as long as the account is active. Five years after closure (as required by law).
• Transaction History: 7 years (financial regulatory obligation).
• KYC Documents: Five years after account closure.
• Support Contact: 3 years.
• Analytics Data: 2 years (anonymized).

Once the specified retention period expires, your data is securely deleted or fully anonymised so you can no longer be identified.

BBetPawa respects your rights regarding your personal data. You have the following rights:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Portability: You can request a copy of your data in a structured, readable format.
• Right to Object: You may object to the processing of your data for specific purposes.
• Marketing Opt-Out: You may opt out of promotional communications at any time.

To exercise these rights support@bbetpawa.com. We will respond within 30 business days of receiving your request.

BBetPawa strictly prohibits registration by anyone under the age of 18. We do not knowingly collect data from minors.

If we become aware that a minor's data exists in our system, we will immediately close that account and delete all associated information. If you believe a minor has registered on our platform, please notify us right away.

Your data is primarily stored on servers located in Bangladesh. However, some data may be processed on servers in other countries for technical service purposes.

For any international data transfers, we ensure that:

• The destination country has adequate data protection laws in place.
• The receiving party provides a level of protection equivalent to our own standards.
• The transfer is carried out over a fully encrypted channel.

BBetPawa may update this Privacy Policy from time to time. For significant changes, we will:

• We will notify you at your registered email address at least 14 days in advance.
• A clear notice will be displayed on the platform.
• The date and summary of each change will be noted on this page.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree with the new policy, please close your account before the changes take effect.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our dedicated Privacy Team:

• Email: support@bbetpawa.com
• Subject: Please include "Privacy Policy Request" in the subject line
• Response Time: Responses within 24–48 business hours